Operations Supervisor

Employee is responsible for the direct oversight of an assigned Route team/area on a designated account and/or on a designated shift.
Employee is further responsible for ensuring that productivity levels and customer service requirements are being met.
Essential Duties

Achieve operational performance and service goals.
Provide assistance to front-line employees in performing functional tasks.
Interpret policies, procedures and contract bargaining agreement.
Ensure shift schedules are complete in advance.
Ensure all call offs are covered.
Accommodate increased/decreased client staffing requests.
Perform basic administrative and payroll functions (as required).
Effectively coach, counsel and discipline employees.
Conduct Safety and Quality audits.
Responsible for the movement of personnel between work areas.
Work with Safety Quality Manager to ensure the safety, security and quality of the operation.
Set positive, professional examples for the workforce.
Ensure front-line employee compliance with all safety, security and compliance and quality standards and procedures established by the Company, Client and Regulatory Agencies.
Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.
comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and Regulatory Authorities.
Perform other duties as assigned