Top 3 Concerns You'll Hear From Parents

By Kaitlin Hurtado on May 28, 2017

When students live in dorms on campus for college, their parents tend to know as much as possible about their living situation. When it comes time to move out of on-campus housing and to look off campus for cheaper, often more convenient options, their parents will be just as involved, if not more.

Chances are, it will be their child’s first experience dealing with looking for their own place to live, signing leases, etc. The venture into the unknown of living off campus can be equally daunting for both students and their parents, and as the property manager of their potential living space, it is your job to ensure that the process is as painless and easy for them as possible.

In order to aid everyone in the process, you should expect plenty of questions from all parties involved and answer them to the best of your ability. Here are a few of the top concerns parents will have when coming to you for answers.

1) How safe are the apartment community and surrounding property? 

The safety of their children (and all of their belongings) is going to be parents’ top concern. Even if the apartment is located in a relatively safe area, parents will want to research the crimes committed around the property and if there is a crime, wonder who is at fault. Was it faulty locks on the front door? Broken windows? Lack of security?

Parents will ask if there are security options specifically for the housing property and how available it is for residents. Regardless of whether or not your property has security just for its location, parents will want to know how emergencies will typically be handled if they come up and wonder if there are sufficient protocols in place to ensure the safety and protection of their children.

They’ll want to know how accessible the apartment complex and the surrounding property are. Is the entire community gated at all times? Do people need to get buzzed into apartment buildings if they do not have their own key? Privacy often means a higher level of safety for parents, as there are fewer chances of suspicious people surrounding the property if the housing property is not entirely accessible to the general public.

2) How is the property well maintained? 

Besides safety, parents will want to know how well the property has been maintained in the past and how it will continue to be maintained during their child’s time living at the property. Oftentimes in dorms, parents are assured that their child’s facilities will be taken care of by a reliable maintenance crew. If their heater broke or if there was a leak in the shower, a work order could be placed and the problem could be attended to relatively quickly. Parents will want to know if your property has the same system or a similar one.

Parents will want to know if their children will be aided with any problems they have with the property, which is often pest-related issues or their apartment’s amenities (fridge, oven) breaking down. If there is a maintenance crew on staff, how reliable are they? Do they typically respond right away, or will residents have to wait and try to solve the issue themselves? The more reliable maintenance is, the more assured parents will feel when it comes to feeling like their children are in a stable and reliable environment.

3) What kind of facilities and/or amenities are available for the residents? 

Along with safety and maintenance, parents will be interested in the type of facilities and amenities their child will have access to as a resident of the property. Is there a pool and gym on the property? Is there a resident lounge that can offer them useful things like free internet, a quiet study space, or printing? Are they going to have a washer and dryer in their own unit or does the community have a laundry room on the property?

The more facilities offered to residents, the more appealing the property will be toward students and their parents. With more facilities being located on the property, they won’t have to go elsewhere to go exercise or do laundry, making it more convenient for students and more safe in the eyes of their parents as their child will be using facilities created for residents.

By Kaitlin Hurtado

Uloop Writer
UC Irvine
Hello! I'm Kaitlin, a second year Literary Journalism major at UC Irvine. I'm a writer on Uloop's national team and a campus editor for UCI.

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