How to Make A Good First Impression On Property Tours

By Madison White on June 5, 2019

When you are showing your property, you might think that the clients are simply judging the property they are viewing. You might want to reconsider! The clients’ perception of a property can change massively based on how the tour goes and how friendly the manager appears to be. Nobody would want to rent from somebody who appears rude or difficult to work with. With that in mind, here are a few tips for making sure your property tour leaves a great first impression.

1. Arrive early

You should always make sure that you are ready for your clients when they arrive. It does not leave a good impression if they are having to wait for you. Arriving late also means that you’re more likely to be flustered and won’t have taken to the time to make the space look its best.

To make sure that you arrive early, you need to also check in with your clients about when and where to meet. You should confirm this at least twice so that the information doesn’t get miscommunicated. Because some properties may be confusing to locate, proving some instructions on how to get there, what the outside of the property looks like, and where to park can be extremely helpful. It is also helpful to let them know how long you plan on the tour lasting and how many people are planning to come to the tour. Doing all these steps in advance help make a great initial impression before you even really meet!

2. Prepare the space

Alongside arriving early, you should take the extra time to make sure the space looks its best. If there are any major issues that need to be fixed, these should be done well in advance of the tour. If the property is mostly good to go, you can use the extra time to make sure it looks the best it can. This means that you should open the blinds to let the natural light in, move anything that may be in the way, and perhaps do something to make the place smell good. You could use some cleaning spray right beforehand, or use an air freshener.

3. Know what you’re going to say

While you may feel very comfortable talking to people, you still need to have some sort of script that you’re going to follow on the tour. If you don’t, you may end up repeating unnecessary things and forgetting important information. You should think about what information might correspond to each room. For instance, if you’re in a sought-after area, then mentioning that people visiting could stay in the guest bedroom would be a good idea.

Knowing what you want to say also ensures that you have done your research on the area. You should be ready to talk about things like access to restaurants and grocery stores, transportation links, crime rates, and school districts, among others. This kind of information may be a huge selling point. These are all questions that might come up anyway, so it is best to think about them beforehand.

4. Ask questions

The direction of property tours can depend largely on who comes by. Some people have no problem with openly sharing with strangers, but most people may be more reserved. You should try and get a feel for what they are looking for. Once you’ve learned a little bit about them, then you can more personally tailor the tour to them. For example, if they are a young family, you might want to mention things like extra bedrooms, the backyard, and the school district. If you were showing this same property to someone without any kids, it wouldn’t make much sense to mention those things. Listening to your clients makes the tour feel more individualized which makes a much more memorable impression than if you gave the same tour to everyone.

If you are touring the property with a more reserved client, you should try and find out what they think about the property. This can be as simple as asking open-ended questions like “What do you think about this space?” This makes the client feel like you are invested in their opinion and often comes across as much friendlier than you taking no interest in their thoughts.

5. Problem solve

It is unlikely that every space you show will be perfect, but it is important that you work with your clients to help them see the best of the situation. For example, if they are concerned about there being no backyard, you can tell them about the park nearby. There may be some problems that you can’t fix, but making helpful suggestions will help them leave with a better impression.

By following these tips, you’ll be well on your way to finding and working with wonderful tenants.

By Madison White

Uloop Writer
Wichita State University
Madison graduated with her Master's degree in Creative Writing from the University of Manchester (UK), and holds Bachelor's degrees in English and Creative Writing from Wichita State University. She currently teaches English at Wichita State University and works as a freelance writer and blogger on her website Madison White Writes and elsewhere.

Follow Uloop

Apply to Write for Uloop News

Join the Uloop News Team

Discuss This Article

Get Student Housing News Monthly

Back to Top

Log In

Contact Us

Upload An Image

Please select an image to upload
Note: must be in .png, .gif or .jpg format
Provide URL where image can be downloaded
Note: must be in .png, .gif or .jpg format

By clicking this button,
you agree to the terms of use

By clicking "Create Alert" I agree to the Uloop Terms of Use.

Image not available.

Add a Photo

Please select a photo to upload
Note: must be in .png, .gif or .jpg format