How To Have A Stress-Free Move-In Day

By Bethany Fischer on September 19, 2021

Move-in day is stressful for everyone. Tenants are worried about packing their belongings and organizing the move. As a property manager, move-in day comes with a special set of concerns.

Move-in day is a great opportunity for property managers to build a good relationship with their tenants. One of the best ways to do this is by making your new tenants’ moving experience as seamless as possible. There are so many ways for property managers to create a stress-free move-in process. Keep reading to learn more!

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1. Set expectations

Before your new tenants move into your property, set your expectations. This can include anything from property rules, to lease agreements, to special moving procedures. Being transparent throughout the moving process sets everyone up for success; your tenants will know what to expect out of move-in day, and property managers can rest easy knowing that everyone is on the same page. Setting expectations early on doesn’t just help the moving process; this also sets your landlord/tenant relationship up to be healthy long-term.

2. Give lease agreement and other important documents beforehand

There is enough stress during move-in day as is. Tenants are worrying about moving out of their current space, organizing the move, and setting up their new home. Likewise, property managers have to make sure everything is for their new residents. This includes making sure that all of the appliances are working and that the home is clean. Leases are the last thing that anyone wants to be worrying about. Giving your tenants the lease agreement before move-in day allows them to read through it carefully, ask questions, and set up automatic payments. By giving your tenants extra time to review and sign important documents, you are removing unnecessary stress from an already stressful day.

3. Small gifts and goodies

Many landlords put together welcome packages for their tenants to enjoy after a long move-in day. This helps establish a good relationship with your tenants by making them feel welcomed and appreciated. Your welcome package can also ease some of the stress your tenants may have experienced during the move-in process. Some useful items to put in your welcome package may include:

  • A gift card covering dinner for the night

  • Comfort items such as candles, flowers, or snacks

  • Toiletries and small cleaning items like toilet paper, paper towels, or soap

After a hard day of moving, giving your tenants small gifts and goodies can help them unwind and relax in their new home.

4. Make things comfortable

Property managers that go out of their way to make their tenants comfortable have usually had better relationships with their residents. You can start doing this as early as move-in day. Including comfort items in your welcome package is a good starting place, but don’t stop there! Set the thermostat in your rental space to a comfortable temperature. Make sure that the refrigerator is cold and that the hot water is working efficiently. Ensure that all appliances are running smoothly, and place carpet protection tape on high traffic areas to keep moving damage at a minimum. Move-in day will be less stressful for you and your tenants if they can relax comfortably after a long moving day.

5. Follow up

Even though move-in day is technically over, there are still things property managers can do to make the transition easier. Following up with your tenants after their move will ensure that all questions and concerns are addressed quickly and that everyone is on the same page. You should always follow up with your tenants at the end of move-in day to make sure that there aren’t any immediate emergencies to address. You should also follow up at the end of the week to check in and see how things are going. Finally, follow up with your new tenants at the end of the month. Make sure that they are familiar with the payment systems you have in place, and see if there are any problems that you can address. Following up after move-in day bookends the moving process in a successful way.


Property managers can do a lot to make move-in day as stress-free as possible. All it takes is a little bit of effort and planning. Simple communication tactics such as setting expectations and following up are common practices that property managers should do for every move. Landlords can go above and beyond for their tenants by putting in the extra effort with gifts and ensuring the comfort of their residents.

Move-in day is stressful enough. Don’t make it harder than it needs to be by being underprepared. By being proactive, property managers can guarantee stress-free move-in days for themselves and their tenants.

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